Open position · Accommodation management and guest support
We are looking for a responsible, communicative and proactive person to join the team that manages reservations and looks after guests in more than 250 apartments in Zagreb every day.
Office-based · Sky Office, Zagreb
The role
Flexible and fair
The schedule is arranged as fairly as possible for all team members. For example, one week you may work on Sunday afternoon and have Monday off.
When the schedule is being prepared, everyone can specify the days in the following month when they cannot work, and we adapt the number of working days per week to the agent’s preferences. There is plenty of flexibility, but the team cannot take on someone who is unavailable too often.
You work 4–5 days a week. Shifts are from 08:00 to 15:00 and from 15:00 to 23:00. The most common pattern is an afternoon shift followed by a morning shift the next day.
The work is office-based, usually in pairs, although some shifts may be worked independently.
The number of messages and enquiries increases around check-in time, so the work can be intense. It is important to stay calm, communicate clearly and prioritise.
We do not expect you to know everything straight away: there is a lot of information, and it often takes months for an agent to learn it all. Most of the time, an experienced colleague is alongside you to guide you towards a solution and provide support.
This role offers a realistic opportunity to progress quickly to the Contact Team — Supervisors department, which handles more complex guest situations, guides agents and monitors the quality of the Contact Team’s work.
Terms
Including bonuses, the average hourly rate is generally around €13. Expected monthly earnings range from €1,500 to €2,400.
Your bonus depends on your personal percentage in the profit sharing system. Every office employee has their own percentage of the company’s profits, which grows over time.
After two years of employment, an employee can move from employee profit sharing to owner profit sharing, where bonuses depend even more on the company’s profits.
The company’s monthly profits are divided into three percentage-based portions: one for further company investment, one for employee bonuses and one for employees to invest through the company.
Training and development
If, within the first 24 hours, we decide that the candidate is not a suitable fit or the candidate withdraws, those hours are not paid.
The hourly rate is €6.56. During this period, the candidate is not counted as additional help.
The candidate is counted as additional help, at an hourly rate of €6.56. If they stay for at least 6 months, they also receive the difference up to €9.50 per hour for those hours.
Please note: the 24–56–170-hour stages can be shorter, and usually are. These figures are the maximum hour thresholds for each stage. During the first 56 hours, you will usually have someone alongside you to train you.
Earnings and employment
A standard schedule of 5 days a week, 8 hours a day, at an average hourly rate of €13, comes to around €2,300 gross per month.
If the entire payment is arranged through the foreign company, the full gross amount is also the net amount.
If the entire payment is arranged through the Croatian company, this is the approximate net amount.
This is the arrangement our agents choose most often. Part of the payment goes through SelfCheckIns d.o.o. and part through SelfCheckIns LTD, in an agreed proportion. As a result, our employees’ average net earnings exceed €2,000.
The quoted range depends on the number of shifts, type of work, supplements and bonuses. The employment arrangement and final method of calculating pay are agreed before work begins.
Who we are looking for
Sky Office Zagreb ↗Tower B, 20th floor
Ulica Roberta Frangeša Mihanovića 9
Zagreb
We do not tolerate spreading negativity in the office. If you feel that someone is directing negativity towards you, you are required to report it immediately.
Because the work is done in pairs, someone may try to let their colleague do all the work, but the team usually identifies and removes such a member quickly.
The team decides. Whether someone meets the required standards is usually decided by the agents themselves, rather than supervisors or owners.
For SelfCheckIns employees
MultiSport is available to all our employees.
This benefit is available to employees whose work is connected with the offices or warehouse at Sky Office.
If you move from your current rented apartment to another rented apartment within walking distance of Sky Office, the company pays one month’s rent for the new apartment every year, plus 5% of that monthly rent for each year you have worked at the company.
For example, after 3 years with the company, the annual contribution is 115% of one month’s rent.
Everyone who works with us can purchase a car, electric scooter or bicycle through the company with a 20% down payment. The company purchases the chosen vehicle, and you repay the remaining amount under an agreement through agreed monthly deductions from your pay. Once it is fully paid off, ownership is transferred to you. This model is practically equivalent to leasing.
€2,500–3,000per m²
Employees who have worked with us for more than two years can buy space in our aparthotels at construction cost at any time. You can choose how much to buy:
When you buy square metres, a hotel room or an apartment, you are registered as an owner of the property.
Join us
What we would like to know
